CSA FAQs + Policies

FAQs: Weekly Vegetable Shares and Greens Boxes

What’s in a weekly share?  Weekly Vegetable Shares contain 8 to 10 different items each week, depending what’s ready for harvest. Weekly Greens Boxes contain 4 to 6 items per week. To get a sense of what we’re harvesting throughout the season, check out the past CSA shares described on our Farm Blog.

Can I pick up my share early, or change to a different pick-up day? Sorry, we cannot accommodate requests to change pick-up days, or to pick up shares early. We are already keeping track of many important details in order to get your shares ready for you, and we want to make sure nothing falls through the cracks. 

How do I swap items in my share? When you pick up your share, it will be pre-boxed for you.  If there’s anything in your share you’d like to swap out, you are welcome to exchange one item each week for any item that is available in the CSA Swap Box.  

What if I’m going to be out of town?   If you are not going to be able to pick up your share, it is best to have a friend or relative pick up for you.  If you are planning to be out of town frequently, we recommend looking into our Farm Store Credit program as an alternative to a weekly share.  Farm Store Credit is designed for flexibility and convenience and does not require you to come to the farm every week on a specific day.

What happens if I miss my pick-up?  If you are not going to be able to make it to pick up your share, it is best to have a friend or relative pick up for you. With all that’s happening on the farm, we are not able to keep track of forgotten shares. Unclaimed shares will be forfeited.  If you know are running a little late for your pickup, feel free to email us to let us know (email kate@stoutoakfam.com). We always leave the farm store doors open a little late on CSA days in case anyone is running behind schedule.

Can I share a share with my friends?  Splitting a share among two households is okay with us, BUT we ask that shareholders take the entire weekly share in one visit to the farm. Please do not come to pick up your share and take a “partial” or “half” share. Keep in mind that our shares are designed for one household, and the contents can’t always be divided equally.  If you decide to share a share, we suggest that you either come to pick up your share together, alternate pick-up weeks, or split the share at home.

FAQs: Farm Store Credit

When is the Farm Store open?  We will be open Tuesday through Sunday, 9:00am – 6:00pm.  Closed on Mondays.  We open for the season in late May, and close at the end of October. We typically re-open for at least one “stock your pantry” weekend in mid-November.

What can I buy with my Farm Store Credit?  You can use your credit to purchase anything we have for sale at the Farm Store including our own organic vegetables and seedlings, local organic fruit, eggs, dairy products, meats, bread, grains, dry goods, fermented foods, pastas, and a constantly growing selection of high quality local organic foods.  You can also use your credit to buy vegetables at our booth at the Exeter Farmers’ Market, or at the Winter Farmers’ Markets at Exeter High School. Farm Store Credit is not intended to be used for purchasing other types of shares, or for shopping at our Online Store.

How does the “honor system” work?  When you shop at the store, you may or may not see one of the farm crew while you’re there. Please make yourself at home! When you’re finished shopping, you’ll need to write down the details of your purchase at the Farm Store counter. You may need to weigh some products to calculate your total. Write down your name and payment method:  cash, check, or Farm Store Credit.

How do I keep track of my Farm Store balance?   There is a red 3-ring binder on the counter in the Farm Store with a page for each Farm Store Creidt member. This is where you will record your purchases.  You’ll be able to check your purchase history and remaining balance anytime you stop by the store.

General Questions

What is your cancellation policy?  In the CSA model, members are seen as active farm partners, sharing the risks and rewards of the harvest. Members may cancel their subscription at any time, for any reason, however should you choose to cancel your subscription, we cannot offer a refund for shares.

Do you offer refunds?  Due to the nature of a CSA and the commitment you made to participating, there are no refunds. Unused 2018 Farm Store Credit may be rolled over to 2019 with the purchase of a 2019 CSA share or Farm Store Credit membership. Farm Store Credit may not be applied toward the purchase of any other types of shares.