CSA FAQs + Policies

FAQs: Weekly Shares

 How will COVID “no-contact” pickup work?

  • Shares will be packed into paper grocery bags (instead of reusable totes) so you can just take your bag and go. NOTE: We hope to revise this plan in 2021 and return to using reusable totes for CSA shares.
  • When you arrive, walk up to the Farm Store entrance and tell us your name. We will place your share on the table for you.  We will assist one CSA member at a time.  If you have wait a couple of minutes for your turn, please stay at least 6 feet from other customers. There is plenty of room outside!
  • Our farm crew will be wearing masks and gloves.  We ask that you also wear a mask when you come to the farm. 
  • If you want to shop for other foods to add to your CSA share, you will be able to order ahead online through our Online Store and we will have your order packed and ready for you to pick up when you pick up your share!

What is the CSA pickup schedule?  Members pick up their shares on the same day each week. When you sign up for a share, you choose either Tuesdays (2 to 6pm) or Saturdays (9am to 12).

What’s in a weekly share?  A typical Weekly Vegetable Share contains 8 to 10 different items each week, depending what’s ready for harvest. Weekly Greens Boxes contain 4 to 5 items per week.  At the beginning of the harvest season, shares will be on the smaller side. Quantities and diversity of crops will increase as the season progresses.

Can I pick up my share early, or change to a different pick-up day?  We cannot accommodate requests to change pick-up days, or to pick up shares early. We are already keeping track of many important details in order to get your shares ready for you, and we want to make sure nothing falls through the cracks. 

What if I’m going to be out of town?   If you are not going to be able to pick up your share, it is best to have a friend or relative pick up for you.  If you are planning to be out of town frequently, we recommend looking into our Farm Store Credit program as an alternative to a weekly share.  Farm Store Credit is designed for flexibility and convenience and does not require you to come to the farm every week on a specific day.

What happens if I miss my pick-up?  If you are not going to be able to make it to pick up your share, it is best to have a friend or relative pick up for you. With all that’s happening on the farm, we are not able to keep track of forgotten shares. Unclaimed shares will be forfeited.  If you know are running a little late for your pickup, feel free to email us to let us know (email kate@stoutoakfam.com).

Can I share a share with my friends?  Splitting a share among two households is okay with us, BUT we ask that shareholders take the entire weekly share in one visit to the farm. Please do not come to pick up your share and take a “partial” or “half” share. Keep in mind that our shares are designed for one household, and the contents can’t always be divided equally.  If you decide to share a share, we suggest that you either come to pick up your share together, alternate pick-up weeks, or split the share at home.

FAQs: Farm Store Credit

When is the Farm Store open?   Our Farm Store opens for the season in May.  2021 open hours have not yet been announced. We also plan to continue to offer online ordering for pickup through our Online Store. 

What can I buy with my Farm Store Credit?  You can use your credit to purchase anything we have for sale at the Farm Store including our own organic vegetables and seedlings, local organic fruit, eggs, dairy products, meats, bread, grains, dry goods, fermented foods, pastas, and a growing selection of high quality local organic foods. Please note that Farm Store Credit is not intended to be used for purchasing other types of shares. 

How do I keep track of my Farm Store balance?   Once you become an FSC member, we will help you create an online account through Local Food Marketplace (the software we use to manage our CSA and Online Store).  If you already have an  Online Store account, you can log in here to check your balance and add funds.

 

General Questions

What is your cancellation policy?  In the CSA model, members are seen as active farm partners, sharing the risks and rewards of the harvest. Members may cancel their subscription at any time, for any reason, however should you choose to cancel your subscription, we cannot offer a refund for shares.

Do you offer refunds?  Due to the nature of a CSA and the commitment you made to participating, there are no refunds. Unused 2020 Farm Store Credit may be rolled over to 2021 with the purchase of a 2021 CSA share or Farm Store Credit membership. Farm Store Credit may not be applied toward the purchase of any other types of shares.

 

> Read more about 2021 CSA Share Options

> Sign up now!